Introduction to Telesales (Workshop)

Overview and aims of the session

The workshop is focussed around essential communication skills, questioning techniques, effective listening and most importantly a proven telesales process. Delegates will learn to communicate with, and engage key decision makers in productive calls.

Course Content

  • Planning time and call structure
  • Maintaining a positive and productive attitude
  • Effective questioning techniques that will discover real wants and desires
  • Making the most of tone and tempo
  • Gaining credibility and providing value to prospects

Who will benefit from attending?

  • Canvassers
  • Telesales Executives
  • Call-centre sales staff
  • Customer Services Staff
  • People who make appointments or sell by phone

Please call 01606 75740 to discuss your requirements, or for any further information regarding availability and pricing for this or any other achieve consulting workshops.

Objectives of the Session

The objective is to enable a more productive use of telesales within the sales environment. Delegates who attend the course will:

  • Discover how to deal with customers objections
  • Improve their closing ratios almost immediately
  • Be inspired to improve every aspect of their role, which will lead to massive visible improvements in results
  • How to turn their sales technique from just giving information to providing winning solutions

Course duration

The course is structured for a full day and should start at 9:30 to allow for introductions and registration. Due to delegate participation the maximum number is 8.

Sales and Presentation training courses purchased from Achieve Consulting start with a blank canvas. We create a course that is tailored to your industry and your methods of selling. Our experienced trainers will deliver a fresh, interesting and engaging session. Each session will leave delegates with a structured action plan to implement their new skills and knowledge.

If you would like to find out more about the various courses we offer please do not hesitate to contact us.